FCA's new consumer duty - a game changer?

Will the FCA's new 'consumer duty' be a game changer in protecting vulnerable customers using financial services? How will institutions determine whether a customer has vulnerable characteristics? How will banks and others improve their communications with customers? How will they judge whether a customer needs extra support? All of these questions will need to be addressed by financial institutions before the duty takes effect on 31 July 2023.

One month to go: how firms should prepare for consumer duty - FTAdviser.com