This browser is not actively supported anymore. For the best passle experience, we strongly recommend you upgrade your browser.


Our lawyers are experts in their fields. Through commentary and analysis, we give you insight into the pressures impacting business today.

| less than a minute read

FCA's new consumer duty - a game changer?

Will the FCA's new 'consumer duty' be a game changer in protecting vulnerable customers using financial services? How will institutions determine whether a customer has vulnerable characteristics? How will banks and others improve their communications with customers? How will they judge whether a customer needs extra support? All of these questions will need to be addressed by financial institutions before the duty takes effect on 31 July 2023.

One month to go: how firms should prepare for consumer duty -